311jilipark Privacy Policy

311jilipark is a mobile-first entertainment platform operating in the Philippines, offering casino-style games including slots, fish games, bingo, and sports betting to registered adult players. We are committed to handling your personal information responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). As the personal information controller for data collected through this platform, we determine the purposes and means by which your personal data is processed. This Privacy Policy applies to all users who access our platform via mobile browser, desktop, or the 311jilipark app. By registering an account and using our services, you acknowledge that you have read and understood this policy. If you have any questions about how we handle your data, you can reach our support team at [email protected].

When you register for an account on 311jilipark, we collect basic personal information including your full name, date of birth, email address, and mobile number, which are necessary to create and manage your account. We also collect identity verification documents such as a government-issued ID when required as part of our Know Your Customer (KYC) process, in line with Philippine regulatory requirements. Financial information — including your preferred payment method, transaction history, deposit and withdrawal records — is collected to process payments and maintain accurate account records. When you use our platform, we automatically collect technical data such as your device type, operating system, IP address, browser type, and session activity logs to ensure platform security and improve your experience. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

The personal information we collect is used primarily to create and manage your 311jilipark account, process deposits and withdrawals in Philippine pesos (₱ PHP), and provide you with access to our full range of games and platform features. We use your data to verify your identity and age in compliance with Philippine gaming regulations, ensuring that our platform remains accessible only to eligible adult players aged 21 and above. Transaction data is used to detect and prevent fraud, money laundering, and other prohibited activities, and may be shared with relevant Philippine regulatory authorities where legally required. Technical and usage data helps us monitor platform performance, identify and resolve technical issues, and improve the overall mobile experience for players across the Philippines. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are service-related and are not optional. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

311jilipark does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are bound by strict confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared. In cases where we are legally required to do so, we may disclose your personal information to Philippine government agencies, law enforcement bodies, or regulatory authorities, including the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC). If 311jilipark undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared as a result of such events. All third parties with whom we share data are required to maintain appropriate security measures and to handle your information in accordance with applicable Philippine law.

We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 311jilipark platform is encrypted using industry-standard protocols, and sensitive account and payment information is stored using secure, access-controlled systems. Our platform undergoes regular security assessments, and access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. In the event of a personal data breach that is likely to result in harm to affected users, we will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory obligations. Technical and usage logs are retained for shorter periods as necessary for security monitoring and platform improvement purposes. When your personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymise it. You may request the deletion of your personal data by contacting our support team, subject to any overriding legal retention requirements. We will respond to all data deletion requests within a reasonable timeframe and will inform you of any reasons why a request cannot be fully fulfilled.

As a data subject under the Data Privacy Act of 2012, you have a number of rights with respect to your personal information held by 311jilipark. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your personal data on legitimate grounds, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request, and we will respond within the timeframe required by applicable law. We are committed to making it straightforward for all Filipino players to understand and exercise their data privacy rights.

311jilipark uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and accessing your account. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for users across the Philippines. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. By continuing to use the 311jilipark platform, you consent to our use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage all players to review this page periodically to stay informed about how we protect their personal information. Your continued use of the 311jilipark platform after any update constitutes your acceptance of the revised policy. If you have questions about a specific change or about this policy in general, please visit our FAQ page or contact our support team at [email protected]. We are committed to being transparent about our data practices and to keeping this policy clear and accessible for all Filipino players.

Last reviewed: 2025. This Privacy Policy applies to all registered users of the 311jilipark platform in the Philippines.